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Privacy Policy

This Privacy Policy describes how Computer Depot Jack’s (“we,” “us,” or “our”), operating at computerdepot.ai, collects, uses, and protects information when you visit our website, contact us, purchase products, or submit your email address.

1. Information We Collect

We collect the following types of information:

  • Contact information you provide voluntarily: name, email address, phone number, and message content when you submit our contact form or book an estimate.
  • Purchase information: billing name, shipping address, and order details when you buy products through our WooCommerce store. Payment card data is processed by our payment processor and is not stored on our servers.
  • Email address when you subscribe to our newsletter.
  • Device and usage data collected automatically via cookies and analytics tools: IP address, browser type, pages visited, time on site, and referring URL.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries, estimate requests, and support messages.
  • Process and fulfil product orders, and send order confirmations and updates.
  • Send marketing emails to subscribers (you can unsubscribe at any time).
  • Analyse website traffic and performance to improve our site (via Google Analytics and Google Tag Manager).
  • Comply with legal obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These include:

  • Essential cookies: required for the WooCommerce shopping cart and checkout to function.
  • Analytics cookies: Google Analytics collects anonymised usage data to help us understand how visitors use the site.
  • Marketing cookies: Google Tag Manager may load third-party tags for advertising measurement.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect checkout functionality.

4. Google Tag Manager and Analytics

We use Google Tag Manager (GTM-WNX6WVX8) and Google Analytics on this website. These services collect anonymised data about how users interact with our site. Google’s use of this data is governed by the Google Privacy Policy, available at https://policies.google.com/privacy.

5. Email Marketing

If you subscribe to our email list, we will send you promotional emails about our services, offers, and updates. Every marketing email includes an unsubscribe link. We do not sell your email address to third parties. We comply with the CAN-SPAM Act.

6. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers who help us operate the site (hosting, payment processors, email platforms) under confidentiality agreements.
  • Google, for analytics and tag management as described above.
  • Law enforcement or government agencies if required by law.

7. Data Retention

We retain contact form submissions and order records for up to 3 years for business and legal purposes. Email subscribers remain on our list until they unsubscribe. You may request deletion of your data at any time by emailing us.

8. Your Rights (California Residents — CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used.
  • Request deletion of your personal information.
  • Opt out of the sale of personal information (we do not sell personal information).
  • Non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at support@computerdepot.ai.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Security

We take reasonable technical and organisational measures to protect your information. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., Google Maps, Koretechx, Recycling E-Scrap). We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

Computer Depot Jack’s

5711 Bowden Rd, Suite 15, Jacksonville, FL 32216

Phone: (904) 704-4120

Email: support@computerdepot.ai